Privacy Policy
At Petra’s Country Guesthouse, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a booking, or stay at our guesthouse. By using our services, you agree to the terms set out below.
1.Information We Collect
When you make a booking or inquiry with Petra’s Country Guesthouse, we may collect the following personal information:
Name
Email address
Phone number
Home address
Payment information
Special requests (e.g., dietary preferences, accessibility needs)
Pet-related information (if you bring your pet)
We may also collect information regarding your stay, such as room preferences and booking history, to provide you with a better experience.
2.How We Use Your Information
The information we collect is used for the following purposes:
Booking management: To confirm and manage your reservation.
Communication: To send you confirmation emails, respond to inquiries, or notify you of any important updates.
Personalization: To tailor your stay to your preferences, including special requests and room customization.
Payment processing: To facilitate secure payments for your booking.
Legal obligations: To comply with applicable laws, such as tax reporting or other legal requirements.
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for trusted third parties who assist us in operating our business and conducting services, as long as they agree to keep your information confidential.
3.Data Protection
We are committed to ensuring the security of your personal information. We implement various security measures to protect the personal information you provide, whether stored digitally or in physical records.
We use secure payment gateways and encryption to process transactions, and your data is accessible only to authorized staff members who need it to perform their duties.
4.Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website and enable us to improve your user experience. You can choose to disable cookies through your browser settings, although some features of the website may not function properly without them.
5.Third-Party Links
Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
6.Your Rights
You have the right to:
Access the personal data we hold about you.
Request that we update or correct your personal information.
Request the deletion of your personal data, subject to legal obligations.
Withdraw your consent for us to use your personal information for marketing or any other optional service.
To exercise any of these rights, please contact us using the details provided below.
7.Changes to This Privacy Policy
Petra’s Country Guesthouse reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
8.Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Petra’s Country Guesthouse
Phone: Petra 0630897618 Nicolene 0626460736
Email:info@petrascountryguesthouse.co.za