PETRAS COUNTRY GUESTHOUSE

Terms Of Service

Welcome to Petra’s Country Guesthouse! By making a booking or staying at our guesthouse, you agree to comply with the following Terms of Service. These terms outline your responsibilities, our obligations, and the guidelines for your stay.

Bookings & Reservations

  • Booking Confirmation: A reservation is confirmed once a booking deposit or full payment is received. You will receive a confirmation email with details of your stay.

  • Deposit: A deposit may be required to secure your booking. Full payment is required before or upon arrival.

  • Payment Methods: We accept various forms of payment, including credit cards, EFT, and cash. All payment details will be securely handled.

Check-In & Check-Out

  • Check-In Time: Check-in is from 2:00 PM. Early check-in may be available upon request but cannot be guaranteed.

  • Check-Out Time: Check-out is at 10:00 AM. Late check-out may be possible based on availability, but additional fees may apply.

  • Identification: Upon check-in, you may be required to provide identification to confirm your booking.

Cancellations & Refunds

  • Cancellation Policy: Cancellations made more than 14 days prior to the check-in date will receive a full refund. Cancellations made within 14 days of check-in will forfeit the deposit.

  • Refunds: Refunds, if applicable, will be processed within 7 business days of the cancellation.

  • No-Show Policy: If you do not arrive on the scheduled check-in date without prior notice, your booking may be canceled, and no refund will be issued.

Guest Responsibilities

  • Room Use: Guests are responsible for keeping their rooms and common areas in good condition. Any damage or loss caused by guests will be charged accordingly.

  • No Smoking: Petra’s Country Guesthouse is a non-smoking establishment. Smoking is only permitted in designated outdoor areas.

  • Pet Policy: We welcome pets in designated rooms only. Please inform us in advance if you will be bringing a pet. Guests are responsible for their pets’ behavior, and any damage caused by pets will incur additional fees.

  • Noise and Conduct: To ensure a peaceful environment for all guests, we ask that noise be kept to a minimum, especially between 10:00 PM and 8:00 AM. Offensive or disruptive behavior will not be tolerated.

House Rules

  • Maximum Occupancy: The number of guests staying in each room must not exceed the number specified during booking.

  • Cleaning Service: Rooms are serviced daily. Please inform us if you would prefer not to have your room serviced during your stay.

  • Farm Activities: Guests may participate in certain farm activities or tours. For your safety, please follow staff instructions when engaging in these activities.

Liability

  • Personal Belongings: Petra’s Country Guesthouse is not responsible for any loss or damage to personal belongings during your stay. Please keep valuables secured.

  • Injury or Illness: Petra’s Country Guesthouse is not liable for any personal injuries or illness that occur on the premises during your stay.

  • Force Majeure: We are not liable for cancellations or interruptions due to events beyond our control, including but not limited to natural disasters, pandemics, or governmental actions.

Off-Grid and Eco-Friendly Policy

  • Electricity & Water Use: As an off-grid, solar-powered guesthouse, we ask that guests be mindful of their electricity and water usage. Please switch off lights and appliances when not in use.

  • Load Shedding: Our solar-powered system ensures no interruptions due to load shedding, but we ask for understanding in case of unforeseen issues with power supply.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Amendments to the Terms

Petra’s Country Guesthouse reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on our website, and it is the responsibility of the guest to review the updated terms.

Contact Information

If you have any questions or concerns regarding these Terms of Service, please feel free to contact us:

Petra’s Country Guesthouse
Phone: Petra 0630897618 Nicolene 0626460736
Email: info@petrascountryguesthouse.co.za

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